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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Decurler Sensor Fault and Paper is Crinkled Inside the Machine
Clear Paper Jams in Areas 5, 6, and 7 . NOTE: Even if paper is not visible, go through the sequence to clear the paper jam. Remove all paper from the area to the left of Paper Tray 2. more...
- Dark Background on Copies
Select [Restore Defaults] on the top of the Standard Job Ticket window. Select [Quantity] from the Job Ticket window, and program it for 25 copies. This is additional DocuTech training, including ACT (Advanced Customer Training); CPW (Customer Productivity Workshop); or eXcellerate training. more...
- Black Lines and Streaks on Copies
Black Lines and Streaks on Copies . This Problem Requires Additional Assistance. more...
- Communication Faults
Select the shaded Printer icon on the top of the Touch Screen to view the Fault Frame. NOTE: Before you power OFF the machine, it is important to cancel all print jobs, including any faulted print jobs. Select [Save] to save the job, or [Cancel] to cancel the job, in the lower left corner of the Touch Screen. more...
- Paper Tray 3 Feed Faults
Clear Paper Jams in Areas 1 and 2 . NOTE: Even if paper is not visible, go through the sequence to clear the paper jam. Load Paper Correctly in Tray 3 . more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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